Privacy Policy

01 Information We Collect

Depending on how you use the website, APRC Healthcare may receive information that you choose to submit through an appointment request, question form, or contact enquiry.

• Contact details: such as your phone number and pincode when requested by a form.
• Message details: the question or enquiry you send to our team.
• Appointment information: details you provide to help us respond to a request or coordinate an appointment.
• Technical information: limited browser, device, log, or usage information that may be processed by the website's hosting or security services.

Please provide only information relevant to your enquiry. Do not submit payment-card details, passwords, or unnecessary sensitive medical information through a general website form.

02 How We Use Information

Information submitted through the website may be used, where relevant, to:

• Respond to your questions and contact requests.
• Contact you about an appointment request or availability.
• Route your enquiry to the appropriate centre or authorised team member.
• Maintain website security, troubleshoot errors, and prevent misuse.
• Meet applicable legal or regulatory obligations.

We do not describe this list as a guarantee of every technical process used by the website. Actual processing should match APRC Healthcare's operational practices and applicable law.

03 Health-Related Information

APRC Healthcare is a healthcare website, and visitors may choose to mention a health concern in a message. General website forms should not be treated as a secure clinical record or as a channel for emergency medical assistance.

• Share only the health details necessary for your enquiry.
• Clinical history, examination findings, reports, and treatment records should be discussed through the appropriate care process.
• Access to any health-related information should be restricted to authorised people who need it for a legitimate purpose.

If you are experiencing a medical emergency, contact local emergency services or visit the nearest emergency department rather than waiting for a website response.

04 When Information May Be Shared

Information may be made available to authorised staff or relevant service providers only where reasonably necessary to handle your request, operate and secure the website, or meet a legal obligation.

Information may also be disclosed where required by law or a lawful request from a competent authority. Any sharing should be limited to what is appropriate for the purpose.

Before publishing, list the actual third-party providers used by the website, such as hosting, appointment management, analytics, email, or messaging services, if applicable.

05 Cookies & Analytics

The website or its supporting services may use cookies or similar technologies for essential functionality, security, remembering preferences, or measuring website performance, if those tools are enabled.

You can review your browser settings to manage or delete cookies. Disabling certain cookies may affect parts of the website. Any analytics or advertising tools actually used should be identified accurately in this policy and configured in line with applicable consent requirements.

06 Data Security

Reasonable technical and organisational safeguards should be used to protect information against unauthorised access, loss, misuse, or disclosure. However, no website or method of transmission over the internet can be guaranteed to be completely secure.

Please do not send passwords, financial credentials, or information that is not necessary for your enquiry through public or general-purpose forms.

07 How Long Information Is Kept

Information should be retained only for as long as needed for the purpose for which it was collected, for legitimate operational needs, or for the period required by applicable law. Retention periods may differ for enquiries, appointment records, clinical records, and technical logs.

APRC Healthcare should define and apply retention and deletion practices appropriate to each category of information.

08 Your Choices & Privacy Requests

You may contact APRC Healthcare to ask about personal information you submitted through the website, request a correction where appropriate, or raise a privacy concern. We may need to verify your identity before acting on a request.

Requests will be considered in accordance with applicable law, including any legal obligations to retain certain records. You can also choose not to provide optional information, although this may limit our ability to respond to your enquiry.

09 Children's Privacy

This website is not designed to encourage children to provide personal information independently. Where information relates to a child, a parent, guardian, or other legally authorised representative should provide information as appropriate and in accordance with applicable law.

10 External Websites & Embedded Content

Our website may link to services such as Google Maps, YouTube, or other third-party platforms. When you open or interact with those services, their own privacy policies and terms may apply, and they may collect information under their own practices.

We encourage you to review the privacy notices of external services before sharing information with them. APRC Healthcare does not control the independent privacy practices of third-party websites.

11 Changes to This Privacy Policy

This policy may be updated when website features, data-handling practices, or legal requirements change. The latest version will be published on this page with a revised date. Please review it periodically.

12 Contact Us About Privacy

If you have a question or concern about privacy or information submitted through this website, contact APRC Healthcare using the official contact details listed on the website. Please do not include sensitive medical details in a general privacy enquiry unless specifically necessary.